Supervision Mnagement Essay Example | Topics and Well Written Essays - 1500 words

Supervision Mnagement - Essay Example The supervisors or the line managers are more important in organization’s today because they are the ones that directly interact with the employees (Thornhill & Saunders, 1998). To what extent leaders and managers in the hospitality units are able to achieve their goals will be critically analysed here. Performance management requires the evaluation of contemporary theories of human psychology and their application to performance of individuals at work place. According to Brownell (2003), communication is the most vital tool for a manager for improving individual and organizational performance. The hospitality industry is service oriented and service is synonymous with effective communication. It thus becomes important for managers to make their messages clear, to maintain and develop positive relationships with both customers and employees. Performance management requires the managers to ensure that employees’ activities and output are congruent with organizational goals. They need to set standards, assess result and plan for improvement (Schermerhorn et al., 2004 cited by Gross, 2007). A good performance management system can help to reduce turnover, increase productivity, improve individual performance, improve morale, reduce conflict and eliminate gaps and overlaps. In evaluating performance and objective evaluation method should be employed which should be able to pinpoint the areas where improvement is needed. An efficient system can also help to identify the superior workers in the organization. Workers’ participation leads to commitment and improved morale. While supervisory leadership is essential, the supervisor must be able to work together as a team. An effective reward system should be linked to how well each worker meets the performance standards. Since the hospitality industry is volatile and the services have to be changed with the customer demands, it lays stress on the employees. Hence an annual performance appraisal is not